Privacy Policy

Effective Date: 06/01/2025

Epic Foam Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book our services, or interact with us in any way.

By accessing our services or submitting your information, you agree to the terms outlined in this policy.

a. Personal Information

• Full name
   
• Email address
   
• Phone number
   
• Mailing address
   
• Payment details (via third-party processors)
   
• Participant names and ages (for waiver purposes)
   

b. Non-Personal Information

• Browser type
   
• Device type
   
• IP address
   
• Pages visited
   
• Referral source
   

We may collect information through:

• Our website (via forms or booking tools)
   
• Third-party platforms (e.g., Smartwaiver, Square, or Project Broadcast)
   
• Direct communication (email, phone, text)
   
• Event registrations or in-person events

We use the collected information to:

• Process bookings and payments
   
• Communicate with you about your event
   
• Ensure waiver compliance
   
• Provide customer service and support
   
• Improve our services and website
   
• Send promotional offers (you may opt out anytime)
   
• Comply with legal or regulatory requirements
   

We do not sell your personal information. We may share it only with:

• Trusted service providers (e.g., payment processors, waiver platforms, SMS providers) strictly for business operations
   
• Legal authorities, when required by law or to protect our rights and safety
   
• Employees or contractors of Epic Foam Co. for operational purposes
   

We use industry-standard safeguards to protect your data, including:

• Encrypted communications (SSL)
   
• Secure third-party platforms for payments and waivers
   
• Limited internal access to sensitive data
   

Despite our efforts, no system is 100% secure. By using our services, you accept this risk.

Our website may use cookies or analytics tools to:

• Analyze visitor behavior
   
• Improve website performance
   
• Tailor advertising and content
   

You may disable cookies in your browser settings, but this may affect site functionality.

You have the right to:

• Access your personal data
   
• Correct inaccurate data
   
• Request deletion of your information
   
• Opt out of marketing communications
   

To exercise any of these rights, please contact us at customerservice@epicfoamco.com.

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such data being collected improperly, we will delete it immediately.

Our website and communications may contain links to third-party platforms (e.g., Smartwaiver). We are not responsible for their privacy practices. Please review their policies before providing your information.

We may update this Privacy Policy at any time. Changes will be posted on our website with a new effective date.

By providing your phone number, you agree to receive text messages from Epic Foam Co. regarding your bookings, reminders, updates, promotions, and customer support. Message frequency may vary. Standard message and data rates may apply. Consent is not required for purchase. You may opt out at any time by replying STOP, or request help by replying HELP. For questions, contact us at 937-314-3626.

Epic Foam Co.
209 Sycamore St.
Medway, OH 45341
📧 customerservice@epicfoamco.com